General Information

When will my Muses parcel arrive?

For standard UK delivery please allow 2 - 5 working days for your order to arrive (international orders will differ). We also offer a next day delivery option, please make sure you order before 2pm to guarantee delivery for the next working day. Click here for more information about delivery and returns.

We always aim to get your Muses product out to you as soon as possible, but please allow up to 5 working days before contacting us.

How can I track my order?

Once you have placed your order, an order confirmation email will be sent to you with your tracking number and the link to check your parcel’s status.

If you don’t receive your confirmation email, please let us know via email – contact@themuseslondon.co.uk  

Do you ship to my country?

To check if we ship to your country, please take a look at our Delivery and Returns page. 

Which payment options do you accept?

We accept Debit and Credit cards (including Visa, Mastercard and American Express) as well as Paypal, Shop Pay, Apple Pay and Google Pay. 

Do you offer exchanges or returns on Muses products?

We always hope that you’re 100% happy with your Muses products. However, if you are unhappy for whatever reason, please email us on contact@themuseslondon.co.uk and we can look into the issue for you. 

I've changed my mind, can I cancel my order?

No problem at all, just contact us as soon as possible and we will cancel the order for you. If the order has been dispatched, we will not be able to cancel the order any longer.   

I've signed up for your email newsletter but the Welcome email hasn't come through and I would like the discount code?

If you are having any trouble with receiving our emails, please get in touch with us at contact@themuseslondon.co.uk and we can look into this for you as quickly as possible. 

Product Information

Are your candles made with natural wax?

Yes! Our candles are made with the finest 100% natural wax blend of coconut, rapeseed, soy and beeswax.  

Are your products tested on animals?

No. None of our products or ingredients are tested on animals.  

How do I learn how to care for my candle?

There are many things you can do to help look after your candle. Have a read of our Care Guides where we’ve compiled some useful pointers that will help you get the most out of your candle. 

How long do the candles burn for?

Our 220g candles will burn for approximately 40 hours.

Are Muses candles made in England?

Our candles are produced and hand-poured here in the UK.

How are Muses candles made?

Each candle is hand-poured in London using a sustainable and renewable natural wax blend of coconut, rapeseed, soy and beeswax, essential oils and phthalate-free fragrances. The wicks are 100% cotton and lead free.  

Do you offer wholesale?

If you’re interested in working with The Muses on a wholesale basis, however big or small, please email –  contact@themuseslondon.co.uk

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